Refund & Subscription Policy

Digital resources and credit purchases

Because digital resources and credits are delivered electronically and can be used immediately, purchases are normally non-refundable once credits are delivered, spent, or a resource has been unlocked or downloaded.

When we will review a request

Please contact us if you believe you were charged twice, a payment completed but the purchased credits or membership benefit did not arrive, a file is technically unusable, or another exceptional problem occurred. We will review those situations individually and may provide a correction, replacement, credit adjustment, or refund when appropriate.

Monthly subscriptions

You may cancel future renewal from the account’s Billing & Renewal area. Cancellation stops future billing and future unfunded monthly credit allocations. Credits already issued and resources already unlocked remain in your account. We do not normally provide a prorated refund for the current paid period unless required by law.

Annual subscriptions

Annual membership is paid in advance for the year and the included credits are released monthly. Turning off renewal prevents the next annual charge but does not cancel the already-paid term. The remaining scheduled credit releases for that prepaid term continue. Annual fees are normally non-refundable or non-prorated after purchase except where required by law or where Teaching Takes Heart determines an exceptional correction is appropriate.

Chargebacks and disputes

If something went wrong, please contact us first so we have an opportunity to investigate and correct the issue. This does not limit any rights you have with your card issuer or under applicable law.

Refunds and credits already issued

If a payment is refunded after credits or resources were already delivered, Teaching Takes Heart may adjust related credits, access, or account records when appropriate to keep the account and transaction history accurate. Any automated reversal behavior will be applied only when supported by the platform and applicable law.

Need help with this policy? Email info@teachingtakesheart.com.